SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSweetMother (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosweetmother.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size l on my recovered 46 is too big in the hips (before pregnancy size 44), but not significantly (fold in the area of the front pockets)
Good. I bought it on a growing stomach. Very stretch
Thin jeggings, my size 42, the size of m is too big in the hips, straight hanging and for the abdomen a lot of space.
They're very short.
Girls jeans are really cool! When i discovered what the, leggings are some, but when i dressed it was a different effect. Before pregnancy wore "m" ordered "l" until the end of pregnancy enough, very much stretch)))
Good pants
Just super jeans for such a price. The truth is a couple of threads sticking out, but it's not scary. And delivery 10 days, for pregnant women is perfect simple. I will order such later in blue
Come quickly. On about 116 xxl height 167 cm, weight 86 kg comfortable. 910r.
Very good quality and fashionable. I already ordered it in different colour and still perfect after 5 months of regular use. Highly recommended!!
Great jeggings! Come quickly!
Delivery to lv took 3 weeks. Very cool. Ordered according to reviews and with the size hit the point. They are soft and plan to wear them until the end of autumn. 19 weeks.
great!!
Very fast delivery, the goods correspond to the description, the quality is good, stretch.
Pants for low fit, and for high will be short. Will go to 157-161 cm
fast shipping, lookink good
Arrived in Times referred to just one month, very beautiful also as material I would say great. .. The most beautiful thing is the rubber band with button adjustable waist. .. Are to 4 month (165 cm height x 47 kg) and I took a M legs is perfect. very satisfied ne ordineró another.