SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of GoSweetMother (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gosweetmother.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice case and all the gears are moving, so I'm happy!
I am a teacher and my students love this case! Very durable and exactly like the picture. I sometimes give it to them to relax before the test, so it’s multipurpose too.
EVERYONE AND I MEAN E V E R Y O N E wanted to spin this thing. This is how yiu become popular. Also, I dropped my phone like twice in this and it was protective as heck. You don’t even know.
Very nice case and all the gears are moving, so I’m happy!
Awesome keeps the phone very clean inside from debris I’ve taken the cover off a few times, and the phone is very clean and stays put,it feels very nice to hold and it’s so much fun to spin the gears, I am very happy with this purchase. Thank you!
When I bought this I was skeptical about the amount of protection and possible signal blocking because of the metal. However, it turned out to be great and I am very happy with the unique look and protection it provides.
This phone case is AMAZING! I honestly didn’t want a case because my iPhone is pretty and I appreciate the design. THIS CASE looks so nice!. I love this case and won’t be buying any other kind because it’s so much fun and makes my phone look very unique.
Love this case! So far, seems to protect well. I’ve dropped it a few times and no chips or scratches on the case and phone screen is in tact (I have a protective glass screen cover). It’s slightly raised from the screens surface so the screen won’t touch the table if you lay it face down. Easy to hold and fits well in my back pocket.
For the money especially, this is a great case.
Use this for my iPhone 8 and it’s very protective. Wireless charging still works, despite it being a pretty thick case.
I don’t usually write reviews but I feel compelled to do so on this item. I work construction and today I was 50-60 feet in the air I’m a boom lift. I took my phone out of my pocket to see what time it was and I dropped my phone and watched it fall to the concrete ground below me. 50-60 deer BELOW me!!!!!! I was certain that when I got to the ground I would find my phone in pieces and at best just not working any more!!!! To my surprise it was totally fine. Working just like new as the phone is only a month old. I have a small sent in the bottom corner of the case where it hit the ground first but other than that JUST FINE!!!! What a great item. I will order again.
The case is slim, which is nice since I hate bulky cases. I can easily fit this halfway into my pockets (only half way because that’s all the pocket women-marketed jeans have ugh). It also fits easily into my phone-holder armband that I use when I work out which is SUPER nice.
PROS– + Durability is without question; this thing can handle everyday drops no problem. + Cutouts don’t obscure ports, speakers, and/or camera + Tight fit, as is the case with many 2-piece designs. CONS: – It’s a bit slippery
Super cute case. My daughter loves steampunk and this was a fun case for her to get.
Got it as a curiosity. Looks good however I work in a bit of a rough and tumble job and after seeing and feeling it I do not recommend this for anything more than light duty usage.
This case was purchased for my daughters birthday and she absolutely loved it…Her birthday was back in January and she still has it and it’s still in perfect condition
I just returned from a trip to Disneyland. My kids and I went on a ride in California Adventure called Goofy’s Sky School. Well, due to a lapse on good judgement, I did not secure my phone when I got on the ride. I was wearing a hoodie with a front pocket-pouch. My iPhone was in that pouch. Well, I lifted my hands up once the ride started and at some point during the ride (I don’t know when) my iphone flew out! I didn’t realize this until I was walking away from the ride and couldn’t find my phone. I freaked out, rushed back to the ride attendant and asked if she could check each car. No phone. She said to come back at closing time and she would check the area underneath the ride. I feared the worst. I went back later when the ride was shut down, my daughter pinged my phone and they found in under the ride! The miraculous part is that the phone itself was NOT damaged at all! I believe it was all because of this and the glass screen protector I had on my phone. The only thing that cracked was the glass screen protector but that’s because it was doing its job!
t’s just like I hoped it would be
I just love this phone case it’s my favorite if you are into steampunk and spinners and cute stuff this is perfect I’ve had this product for a month and have had no problems still looks new and it’s super fun to play with when you’re bored
Looks good just wish it was more durable my son got to it and ripped apart, so it’s not completely baby-proof. Must’ve taste nice though.
The materials feel very good in your hand. The case holds the phone snug. I’m quite pleased with the aesthetics it looks good protects the phone and it doesn’t make it bulky like some case’s.
Exactly as advertised, super cute, love it!
I liked that it fit just right and that it is easy to put on my phone. All the openings in the case fit the phone exactly. I also very much like the design. Not sure about durability, but it looks and feels like very good quality.
This product is nice overall, the case is more of a rubber material so it’s easy to slip on and off. Really the only issues I could see with it is that if you are looking for a thinner phone case, I wouldn’t recommend this one since it is larger in thickness
Im in bed sick today and this arrived and made feel a little better so ty! It feels a bit strange to hold but not bad. I love to just play with gears while resting.